Domino’s Pizza complaint: 3 waiting for food never delivered

A few days ago (15th September 2020), I experienced the worst customer service of my entire life… by a LONG mile. It seems I also had fraud committed against me – having been charged £17.99 for goods that were never delivered. Believe me when I say that I would urgently dissuade anyone from ordering food from the Huddersfield UK branch of Dominos.
Let me briefly recap my experience:

I ordered food at 11pm. I waited with anticipation, as I was hungry. An hour went by… nothing… the time approached 12:30 a.m. the following morning, I thought ‘surely they can’t be this busy, what the hell is taking so long’, so I phoned back. The same person answered (called ‘Sai’), he expressed surprise, as he thought it was for collection!??
(I never said it was for collection… who assumes a phone order at 11pm is collection, and why did it not occur to him ask me, or later notice there’s a pizza there going to waste?)
I had a few choice words to say to this guy at this point I admit, but I’d been waiting in vain for 90 minutes. He apologises and promises to get me the food delivered ASAP. It is now 12:40 am.
The time stretches to 1am … then 1:30am … so I phone up yet again, again I’m assured food is on the way. 15 minutes later my phone rings – it is the delivery driver. He tells me he has gone up and down a steep road, there are houses on both sides… and asks ME where he is? I start to see red.

I start off speaking politely to him – ask him to see it from my point, that I’ve been waiting now well over 2hrs for food, that every street round here is steep, with houses on both sides – and that a simple google search would find my house – so I’m simply going to wait for him to do his job, and not bail him out of his ignorance. I sit outside on the step to see if I can spot his car… for another 15 mins until it is now 2am in the morning – a full 3 HOURS after I placed my order.
I phone up one last time, fuming, turns out the driver has turned back, upset at how I spoke to him!??

Note:
1. Assuming this ‘Sai’ is the manager – in his place, having messed up so badly to start – I’d have made getting the food to the right dress ASAP a priority… clearly he left it in the hands of an inept driver, and made no attempt to urge him to fulfil our contract of delivering goods paid for.
2. The manager made no attempt to tell me my food would not be delivered. None.
3. The manager promised my money would be refunded – it has not.