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Domino’s Pizza complaint: 2 hours and 15 minutes

Open 217 views Fast Food / Delivery

Filed 4 Jun 2021 by Jason

Order through the app at 630. Called at 810 because still did not have my food. After about 3 minutes employee answered and when I inquired about my food i was told that they only have one driver and that it would be an hour until my food was delivered. Again i ordered my food at 630. I asked to speak to a manager and i was placed on hold for 27 minutes before the manager answered the phone. I expressed my frustration to the manager and he was very understanding and said he would probably be upset as well. He did advise that he had several orders waiting for about an hour for delivery. This was a very poor experience and questions weather or not to order from here again. Dont know how you can run a store with only the manager, and two employees on when one of those employees is the delivery driver. Then to be placed on hold for 27 minutes all wraps up into poor customer service. To top it off when i did get my food it was barely warm.

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