Domain.com.au complaint?

Do you have a dispute or a bad customer experience with Domain.com.au? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Domain.com.au customer service is the Domain support line on 1300 799 109, and the Support icon in the Domain help centre opens live chat, a request for a call or an email message; the help centre's contact page is linked in the contact details above. Have the listing link, the email address on your account and screenshots ready.

Listing, account or agent problem to raise? Start your complaint here too: we push it out to Domain by email, social media and printed letters.

To report a scam or a fake listing on Domain, contact Domain Support straight away on 1300 799 109 or through live chat in the help centre, which is what Domain's own online security and fraud FAQ advises. Give the listing link, screenshots of the ad and every message from the supposed agent or landlord, with the sender's full email address. Never pay a holding deposit or bond for a property you have not inspected with the agency, and if money has already gone, call your bank immediately.

Lost a deposit to a listing that was not real? We help you write the complaint in minutes, drawing on thousands of complaint letters that actually worked.

Domain is the portal, not the agent: listings are placed by real estate agencies, so a complaint about how an agent ran an inspection, an application or a sale belongs with that agency. A problem with the listing itself, such as an ad you believe is fake or misleading, can be reported to Domain Support, as can problems with your Domain account. Keep the listing link, screenshots and your messages with the agent, so each complaint goes to the right party.

Agency and portal each pointing at the other? Bring both sides through our complaint process: our trained AI opens a case for you and keeps coaching you on what to reply and when to push again.

Domain is run by Domain Holdings Australia Pty Limited from Sydney, and the Sydney office address is in the contact details above; Domain also has offices in Adelaide, Brisbane, Canberra, Melbourne and Perth, and visits are by appointment only. Domain is now part of the US company CoStar Group. A complaint does not need a visit: send it in writing through the help centre or raise it on 1300 799 109, and ask for a reference you can quote later.

Be careful. Domain says it never requests or holds money for a landlord, seller or agent, and tells renters never to pay a deposit before inspecting a property. In 2021 people who had enquired about rentals received emails posing as agents and asking for a 'deposit' to secure a home. An 'agent' who moves you to private email is another warning sign.

Nothing has been reported about Domain.com.au here yet. Our research shows what typically goes wrong at property portals: fake rental listings and requests for a deposit before an inspection, homes still advertised after they are leased or sold, prices and details that do not match the property, price estimates that feel far off, and confusion over whether a problem belongs with the agent or the portal.

Paid a holding deposit on a rental that was never on the market? Be the first to report it: your case opens the record the next renter checks before applying through Domain.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Domain.com.au through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Domain.com.au can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.