Airtasker complaint?

Do you have a dispute or a bad customer experience with Airtasker? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Airtasker customer service works through web forms in the Airtasker help centre, linked in the contact details above: choose the Account, Task or Payment form, or the form for supporting documents, and Airtasker replies by email. Use the email address linked to your Airtasker account and give the task title, the name of the Tasker or customer, what happened and the outcome you want, with screenshots.

Task not done the way it was agreed? Start your complaint here as well: we push it out to Airtasker by email, social media and printed letters.

Airtasker publishes no customer service phone number and no support email address: its help centre says it does not offer phone support, and every request goes through the help centre forms, with the answer sent by email. Treat a phone number on another website that claims to be Airtasker support with care. Airtasker warns that members sometimes use display names such as Airtasker Support, and says it never sends an unsolicited email, message or SMS asking for banking details or passwords.

Keep your conversation with a Tasker inside Airtasker Messages as well: that record is what Airtasker looks at if the task ends in a dispute.

In Australia, a refund on Airtasker starts with cancelling the task: the Airtasker help centre says the task has to be cancelled first, and the money then comes back as Airtasker credits unless you follow the steps in the cancellation email to send it back to the card you paid with. The other party is asked to accept or reject the cancellation request, and the cancellation policy decides who carries any cancellation fee; when a customer cancels, Airtasker says the connection fee is not refunded. The UK and US help centres set out the route for those country sites.

Keep the refund email with its refund ID, the task title and the dates. Refund stuck as credits when you wanted it back on your card? Raise it through our complaint process: we help you write the refund claim in minutes, drawing on complaint letters that actually worked.

The Airtasker dispute process runs in three stages once work on a task has started and both sides have tried to agree: each party fills in a form about what happened, Airtasker reviews the task and the answers as an impartial evaluator, and Airtasker then makes a decision and gives its reasons. The forms have to be completed in the time Airtasker gives, or the dispute does not go ahead.

Send everything with the form: the task description, the offer you accepted, screenshots of every message, including any outside Airtasker, photos or video of the work, and a partial payment amount if the task was never finished. Our trained AI opens a case for you here and keeps coaching you on what to send and when to push again.

Usually not. Airtasker says it is not a job board, so a task advertising a job position, high pay for very little work, or a poster asking for your phone number before assigning you the task is typical spam. Airtasker also says it never sends unsolicited messages asking for bank details or passwords.

Nothing has been reported about Airtasker here yet. Our research shows what typically goes wrong at local task marketplaces: jobs left unfinished or below the standard agreed, Taskers who cancel or do not turn up, cancellation fees and connection fees that are not refunded, refunds paid back as platform credits instead of to the card, and disagreements over how much of a held payment should be released.

Paid for a removal or a cleaning job that was only half done? Report it here first: your case opens the record the next customer checks before accepting an offer.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Airtasker through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Airtasker can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.