Skip to content
File a complaint

Dollar General complaints

Dollar General complaint: Very rude cashier and asst. manager

Open 170 views Convenience Stores

Filed 13 Jul 2022 by Edwin

I stopped by the Family Dollar in Lewiston Woodville, N.C.at Approximately 5:30 P.M. on Saturday, July 9th, 2022 to purchase an anniversary card. I went to the register to pay for it. The counter has a plastic shield with a cut-out to pass your small items and money through due to the COVID outbreak. I passed the card through. As she was checking me out, I took the money out of my wallet , passed it through the opening , and put it on the counter. The clerk, named Lacy, then stated that I had put too much money on the counter and then said hand me the money, please , in a rude tone. I thought at that time something was wrong with her hands. I passed her the money and saw that nothing was wrong with her hands, so I asked why did she ask me to pass her the money when it was already on the counter. In a nasty tone of voice, she said that it was disrespectful for me to put the money on the counter?? I thought that’s what you were suppose to do with it!! I then walked outside and decided to go back inside to talk to a supervisor. I saw an older lady in the rear of the store and the clerk had left the cash register with no clerk there and was speaking to this lady. I then heard Lacy say the word disrespectful. I asked the lady was she a store manager and she stated that she was the asst. manager. I explained to her what happened and she stated, in a rude voice, that it was disrespectful to lay the money on the counter???? I then asked her name twice and she would not give it to me. I then asked if it was Dollar General’s policy not to lay the money on the counter. She stated no. Lacy stood there while I was speaking to this lady. I then told her that I was filing a complaint and walked to the front of the store to exit. There were three customers waiting in line to pay for the items they had and there was still no cashier at the register so they could pay for them.(I’m glad they were honest!) I then exited the store. I have lived in the Lewiston Woodville area all of my life and have worked in the Lewiston Woodville Area and the County, which is Bertie, as a Detective Sgt. for over 32 years. It has always been my policy to treat people the way that you wanted to be treated. If these two females were to call on me for help, I don’t think they would like it if I told them that they were disrespectful. If these two females act this way to other customers, you will probably loose a lot of business.

File your complaint

Report

Spam, offensive, not about this company, or it contains someone's private details? Tell us and a person looks at it.

Discussion

0 comments

No comments yet. Been through something similar with Dollar General? Start the discussion above.

Wronged by Dollar General too?
Make it sting!