Dollar General complaint: Shoplifting protocol

I was witness to an employee a manager and another customer confront a woman of shoplifting. I felt that the situation was very unprofessional and amateur. These situations have potential to harm other customers and it affected me mentally. The female employee was loud and rude to the woman and almost looked like she was enjoying herself when she told the woman that she was not going to leave the store unless she gave permission to have her purse searched. The woman had two straws sticking out of her purse that I personally saw her pick up off the shelf the straws had no wrapper or any type of store information in fact I thought that they were hers that she had accidentally left on the shelf. Then as she was trying to explain another Hispanic male with his family started to get involved and tell her she was a thief and that she was wrong. First off that man had no business even knowing what had transpired and the manager already said she could go . I felt very embarrassed for the woman and I have seen situations like this get violent and hurt innocent customers.