Dollar General complaint: No assistance with prepaid visa cards.
Filed 23 Nov 2022 by George
I had purchased 3 gift cards for $500.00 ea. I have photo of front and back and of all 3 receipts. 2 of the 3 cards had issues and could not charge on for the balances. I I have 1 card with a remainder of $420.78 and another card for $500.00 never used. I was told that without the original receipt there is nothing that they can do. I was the purchaser on my credit card and as stated have front and back of cards unopened with copys of receipts. When I call the for help they hang up, this happened to myself, my secretary and as well as your store manager when I phisically took them to the store I purchased them from. I need some immediate attention on this.
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