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Dollar General complaint: Disgusting Store and Terrible Management

Open 208 views Convenience Stores

Filed 1 Nov 2021 by Corrina

I have gone into that store numerous times a week for the last 3 months. Each time I have gone in there, the manager, Sandy, she seems to always be on the phone and one time even had her toddler daughter behind the register with her. She speaks to her employees extremely rude. There was one time that I went in there and the cashier, I forget her name, but she’s the redhead one, had a huge line. She tried calling for help multiple times, but no one ever came. There was even a few times when she would ask us customers to give her a second and would go look for the manager, with no avail. Regardless of how long the line was, she still presented a smile to each customer, was friendly, and held a conversation with every person.

Every other time I went in there and there was a different cashier with the same manager working, they both were always at the registers. She never let that cashier be alone like she did the redhead. You can see clearly their is favoritism in that establishment and terrible management.

The store is also a complete mess. There’s aisle customers can walk down. I’ve tried to do a DG pickup at this location and it seems to get ignored. They close early all the time. When they are open, there’s always something wrong, like the pin pad is down(cash only), no change(card only or exact change), only one register open because the system is down. This store is a complete disaster.

I refuse to shop at this location until the store is cleaned up.

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