My complaint:
My complaint is of two parts:
1) Having just signed up for Dish Network,I was on introductory rate of $79 per month for the 1st 2 years. I left state for a prolonged period in early 2020 and called Dish to put my account on hold status while I was gone. 2 weeks later, the pandemic took off and states starting shutting down. My job, and travel plans halted and I wound up back home much sooner than expected. I called Dish to reinstate my service, and they told me I was now going to be at a higher rate of $110 per month. I plead for some compassion on the rate, considering that I had just lost my job due to the shut down and pandemic, and was just barely into the 2 year contract – it was disgusting that they would take advantage of the situation and jack my rate up over a short 2-week hold I had placed on the account. They claim this is in the contract that they can do this, I find it really trashy that they would treat their customers this way, especially at a time when other companies were stepping forward to offer their customers leeway, discounts and even rebates because of the hardships imposed from COVID.
2) Now, several months later and again now at home because of spiking COVID cases run out of control – I called to have Joey units added to my system to enable TV to be watched in different rooms in the house. The rep told me that if I ordered wireless units, they could send them to me directly and not require a service installer to come out. They were prepared to send 2 units out as that is what my system can handle, but, I only ordered 1 to see if it would even work before spending the money on a second one. It did arrive, I installed (plugged it in) and no problems. So I called to have the second one sent out. Now, they are saying that they will not send me a second one without making an appointment for an installer to bring it out and install it I explained that last week they were going to send 2 but I only took 1. I just wanted the 2nd one now… they still refuse to do it – saying the system will not allow them to send one without an installation appointment. I asked to speak with a supervisor, that I did not want someone to come into our house during the COVID outbreak for something we can do ourselves… I explained all to the supervisor, and he was pretty rude and dismissive of me and the situation. He said that we would have to buy a Joey from a local retailer. I explained that we live 4 hours away from the nearest retailer. He said I can find one I asked him, please do!! He then offered the name of a place, 4 hours away. I told him it was 4 hours away, are they really serious about doing this to customers right now? He said order it online then. Which, I already tried to do through Dish and they told me to call, when I called, they are refusing to sell me one without an installer coming into my house. The whole thing is ridiculous and really tone-deaf and disgusting that they are putting their customers through their crap during these times that are already hard enough.
Suggested solution:
Allow me to purchase the 2nd wireless Joey without an installer having to come inside my house. Reset my account back to their advertised introductory rate until the end of my contract and refund everything they have overcharged since they jacked the rate up on me.