Direct Express complaint: REFUND DENIEDTERRIBLE SERVICE
Filed 8 Apr 2020 by BJOYRICH1
Hello, I filed a dispute for a refund with a company I never made a purchase nor gave authorization to, after waiting 60days it was denied and I had already spoken to the company and it was verified that I didn’t make this transaction, funds were released from hold and cancelled. I asked direct express why they did not give my money back and was told they didn’t have a reason. Also they have TERRIBLE SERVICE dropped or intentionally broken calls by rude customer service representatives.
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