Direct Express complaint: Over 2 hours on hold

Name: Over 2 hours on hold
Item: Direct Express
Rating: 1
Author: Ltaft53

Open 9 May 2020 319 views Payment Providers

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Filed 9 May 2020 by Ltaft53

On 5 8 2020 I called customer service to dispute a transaction..after 30 minutes..someine answered and then put me back on hold…i waited another 1 and 12 hours..no one answered.

I did not choose Direct Express…it came with SSI and Disability. Customer Service is terrible.

The muzak played while on hold is worse.

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Case details

Status: Open
Company: Direct Express
Filed: 9 May 2020
Rating: 1/5
Desired resolution: I want the $180.00 charge refunded. I did not get the service I paid for
Problem: Over two hours on hold, no answer
About: transaction dispute
At stake: $180

Progress

Filed
Company notified
Company replied
Resolved

9 May 2020 Complaint filed and published
9 May 2020 Message from Bizzy: we notified Direct Express about this complaint.

See all 803 Direct Express complaints

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