Complaint: Over 2 hours on hold

on 09 May 2020 about Direct Express in category Payment Providers

New complaint
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My complaint:

On 5 8 2020 I called customer service to dispute a transaction..after 30 minutes..someine answered and then put me back on hold…i waited another 1 and 12 one answered.

I did not choose Direct Express…it came with SSI and Disability. Customer Service is terrible.

The muzak played while on hold is worse.

0 0 votes
Justified complaint?

Suggested solution:

I want the $180.00 charge refunded.
I did not get the service I paid for

Message from Robin from

11 months ago - We have posted a tweet about your new complaint about Direct Express

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