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Direct Express complaint: Impossible to get a live person after a replacement credit card request

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Filed 14 Apr 2020 by Michelles3

I called finally got through to the wrecked Express to request a replacement credit card. They got that info and told me it would be 5 to 10 days before I get it. But I also had a dispute on a charge but when I push the number I was supposed to to file a complaint it dropped my call. I called back trying to still dispute a charge and nothing but info on when I would get my new card no other options to dispute a charge. No option to get a live person when I tried numerous times by phone, by website and by app. This has been a full hour trying to dispute a charge. Very very annoying. So I searched how to complain and I got complain.Biz. Hopefully you will fix your system to get a real person

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