Complaint: Fraud reimbursment

on 11 April 2020 about Direct Express in category Payment Providers

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My complaint:

On feb28th at aprox 11.30pm to 12.30am a withdrawl was made from my account in the sum of 903.00$ from an ATM in redding calif.i called direct exspress n informed them of this.after hours of being on hold and days of emailing validations. To prove who i was(3 seperate departments) i finialy had to go to ssi n have them validate who i was.n that the act of fraud had been commited. It took 2 weeks to get a fraud case number(1-5578007692).at ssi i learned that someone had changed my information n locked my account.also that DirectExspress had fed-exed them a new card! Without requireing I.D to deliver. I was also informed that the fraud commiters made (3)attempts to with draw funds at1310 churn creek rd in redding calif from an ATM..until they removed the sum of 903.00$. All ATM,s take pictures when used. I recieved my fraud investigation letter n it said..we cannot fraud was commited between my information n there investigation due to a conflict of information? N that i should take it up with law enforcement or the merchant. They were not going to replace the 903.00$. I couldn’t believe it! They fed exed a card to them.they made 3 attempts to withdrawl funds.n they didnt bother to check the photos on the ATM on the date n time of the withdrawl. I am so upset because i lost all my place of am in debt to friends for a thousand 60 yrs old. They. Have no appeals process after there out right wrong n a straight robbery.

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Justified complaint?

Suggested solution:

I still have the card in my possession.they should look at the photos on the atm at the time of the fraud.they should check i.d.when delivering a bank card to anyone!.i would like them to take another look at this case n replace my funds!.fraud was clearly commited.

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1 year ago - We have posted a tweet about your new complaint about Direct Express

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