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Direct Express complaint: Customer support call center

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Filed 3 Sep 2023 by Karl

I’m a new card user and I can’t get a hold of anyone at Card customer services. I’ve got some issue and transaction that are questionable but I can’t even get a response to be able to ask and those withdrawals are occuring until I can find out the who and what of them. I’ve attempted calls at 8:00-9:00am , at 5:00-8:00pm and 3:00-am-4:00am and get the same message about calling back at non peak hours of operation. All B S. . I thought dealing with Vanilla card was bad but this is by far the worst customer support for debit cards I’ve seen.. and this is supposed to be working for our government.. I think a change needs to happen and happen soon before this thing blows up in the faces of SSI receivers.

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