DHgate.com complaint: product missing

I heard a lot about dhgate and it was my first order. i ordered 2 products from dhgate and i received 12 of them within a week and i was do happy and i started looking for stuff i always wanted to have and started adding it to my wishlist and was about to order 2 more products but i thought of waiting first for the 22 i.e my second item on my first order and it was almost past 11-12 days as i was so excited to receive i use to check my tracking every other day and on the day of 14 nov i checked my tracking and it was still showing in transit so i thought of checking next day so status was still same but after that day when i checked it showed as delivered and i tried finding the product every where around my house and even in the post office but on success. i then wanted for 1 more day but still not received the product. i then contacted the shipping company then said we don’t know contact the seller i contacted seller and raised a dispute. I have my money stuck now and the seller is not even ready to give my replacement product. iIt is such a disappointment and harassment and now i am left with nothing but regret on why i ordered from dhgate. My order number is: 3266927519