Complaint: Have not received my refund

on 17 February 2021 about DHgate.com in category Retail Company

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My complaint:

I ordered an item worth hundreds of pounds and the seller provided an incorrect shipping number. My item was never delivered. After opening a dispute it was concluded that I would receive a refund on 30th December. The refund should have been processed within 2 business days. It is not February 17th and I still have not received my refund.

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Justified complaint?

Suggested solution:

They should send a full refund immediately.

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