DHgate.com complaint: Have not received my refund

Name: Have not received my refund
Item: DHgate.com
Author: Yovayla

Open 17 Feb 2021 177 views Retail Company Wholesaler

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Filed 17 Feb 2021 by Yovayla

I ordered an item worth hundreds of pounds and the seller provided an incorrect shipping number. My item was never delivered. After opening a dispute it was concluded that I would receive a refund on 30th December. The refund should have been processed within 2 business days. It is not February 17th and I still have not received my refund.

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Case details

Status: Open
Company: DHgate.com
Filed: 17 Feb 2021
Desired resolution: They should send a full refund immediately.
Problem: Agreed refund for undelivered item not paid
About: undelivered order
Dealing with it for: 7 weeks

Progress

Filed
Company notified
Company replied
Resolved

17 Feb 2021 Complaint filed and published
17 Feb 2021 Message from Bizzy: we notified DHgate.com about this complaint.

See all 290 DHgate.com complaints

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