Deutsche Bank complaint?

Do you have a dispute or a bad customer experience with Deutsche Bank? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Use the route for the country where your account is actually held: the branch, the banking app, or the customer service page of db.com for that market. Deutsche Bank runs retail banking under its own name and, in Germany, under the Postbank brand as well, so start from the name printed on your card and statement rather than from the group website. For the group itself the published line is 1 (212) 250-2500, and the number on your card, your statement or the official country page is the one that reaches the desk holding your account. Whatever you say by phone, repeat it in writing and ask for a complaint reference: banks are expected to keep that trail, and every escalation route later asks for it.

Transfer gone from your account and never arrived at the other end? File it on our website and we push it out by email, social media and printed letters.

Ask Deutsche Bank in writing to run a payment trace and to tell you which bank is holding the money now: the sending bank, an intermediary or the beneficiary bank. Give the exact date, amount, IBAN and the reference used, and attach the payment confirmation. Inside the European Union a standard euro credit transfer should reach the receiving bank by the next business day, and an instant transfer within seconds, so anything beyond that is worth chasing rather than waiting out. If the payment left your account without your authorisation, report it immediately: European payment rules require an unauthorised payment to be refunded promptly once reported, unless the bank can show fraud or gross negligence on your side. Keep the trace reference, since a missing transfer case is rebuilt from references and timestamps.

Call the number printed on your card first, because a fraud block is usually lifted once identity checks pass, and then put the same thing in writing. Ask for three things in that written message: confirmation of what exactly is blocked, the date it was blocked, and what you need to provide to have it lifted. Staff are sometimes not permitted to explain a restriction tied to a compliance review, and you may not get a reason, but you can still get the facts recorded. Say plainly what the block is costing you if salary, rent or a mortgage payment is caught in it, and ask for a complaint reference at the same time, because the harm caused is what a supervisor or ombudsman weighs later.

Access still blocked once the checks are done? Bring the case here: we help you set out the dates and the harm, and keep coaching you on the next push.

Start inside the bank and get its final response in writing, because almost every external body will ask whether you did. In Germany the private banks take part in an ombudsman scheme for consumer disputes, and BaFin is the financial supervisory authority; in other countries the national financial ombudsman or the banking regulator plays the same role. Note the date the final response arrives, since there is a deadline for taking the case onward from that day. Send the ombudsman what a bank case is judged on: the account and transaction references, the dates, the amounts, your complaint and the bank replies in order.

Not sure how to set it out? Start it through our complaint process: we help you write it in minutes, with the dates, references and amounts in the order a bank complaint needs.

Nothing has been reported about Deutsche Bank here yet. Our research shows what typically goes wrong at banking groups of this size: transfers that go missing or land late, especially across borders; fees and charges that were never obvious when the account was opened; cards stopped by fraud checks at the worst possible moment; online and app logins that break after a security update; and account opening or closing decisions delivered with almost no explanation.

Sound familiar? Be the first to report it and open the record for other consumers.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Deutsche Bank through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Deutsche Bank can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.