Delta Air Lines complaint: Incompetence and negligience of Delta almost cost my son his life

My son had a medical emergency on a Delta flight out of Peru the other night. Thankfully, there were two passengers who were nurses who helped him following the seizure. And thankfully the plane had not yet left the gate or I am certain my son would not be with me today. What followed however showed shocking incompetence of Delta and Lima Airport personnel. My son needed an ambulance but Delta gate keepers insisted on rebooking checking passports etc. No stretcher came. I kept asking (which escalated into yelling) if an ambulance was on the way. The only answer was soon. Two more seizures collapses projectile vomitingdiarrhea in the airport finally brought a doctor who said he must have Covid (despite me showing him my son’s negative Covid test from that day and three weeks prior.)

Two airport nurses took his blood rate and said he was fine. (It was 2650 which is cardiac arrest level.) It is Two hours before the ‘airport’ ambulance arrives. My son has another seizure and collapse on the airport sidewalk, and they make him crawl in the ambulance with no assistance- no medical staff in the back with us on the way to the hospital. The hospital they took him to is in the worst part of Lima- no windows- but metal gates with guards. The ambulance does not transfer or talk to any hospital personnel regarding my son. They simply told my son to get out of the back and they closed the doors and sped away. The guards at the gate told me my son was not sick enough to come in and we would need to leave. It took another vomitingpassing outseizure on the sidewalk and my boyfriend pounding and kicking the gate and yelling for a doctor for real help to finally start. This took four hours to get to this point. It should have only taken 10 minutes. I almost lost my son due to the incompetence and negligence of Delta Air Lines and Lima airport.

Many good people helped him throughout the night and day and that story will follow.. He will be okay. But what Delta did and did not do could have resulted in a very different way. Why post here? I messagedwas on hold for hours wanting to tell someone at Delta my story but was repeatedly directed to the complaint site on their website. So instead I take it here. But this is just the beginning. Once my son is fully back to his health, I will be taking this much farther.