Complaint: Baggage was damaged

on 23 February 2022 about Delta Air Lines in category Airlines

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My complaint:

I checked bag in Mexico, transferred flights in Alanta Ga, I noticed that my checked suitcase was damaged, the front zipper was torn opened and is unrepairable. I Don’t understand why my bag was opened when I secured my items. I showed the damaged to the luggage department in Atlanta, however with a very rude tone I was directed to make a clam at my final destination which was Detroit Michigan. One I arrived in Detroit, I attempted to make a claim there; again, I was directed that the claim should have been made in Atlanta and that nothing could be done in Detroit since I noticed the damaged in Atlanta.

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Justified complaint?

Suggested solution:

I would like for my lugged to be replaced or repaired, I travel several times a year with Delta airlines. I always check my bag; I am so surprised and disappointed that my bag was damaged and unusable.

Baggage was damaged
Baggage was damaged
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