Dasani complaint?

Do you have a dispute or a bad customer experience with Dasani? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Dasani customer service in the US is handled by Coca-Cola Consumer Care, which takes calls on +1 800-520-2653 for urgent matters; for other questions, the contact page on the Coca-Cola US website has a web form that lists Dasani as a brand. Have the bottle to hand: the form asks whether you still have the product and for the date code, which is printed near the neck or shoulder of the bottle. Note where and when you bought it as well.

Water not tasting the way it should? Report it here too: we push it out to The Coca-Cola Company by email, social media and printed letters.

Yes: The Coca-Cola Company's own Dasani FAQs describe a reformulation and how its salt content differs from the earlier formula. The ingredient list on the US label is the record of what is in the bottle you have: purified water, with magnesium sulfate and potassium chloride added as minerals for taste.

If your Dasani tastes different, compare the ingredient list and the date code with an older bottle or a photo of one, and give Coca-Cola Consumer Care the date code when you ask which formula your bottle has.

If a bottle of Dasani tastes or smells strange, looks cloudy or has something floating in it, stop drinking it and keep the bottle with the cap on rather than pouring it away. Photograph the bottle, the label, the seal and the date code near the neck or shoulder, and note the store, the purchase date and how the bottles were stored. If anyone felt unwell, get medical advice first and write down when they drank it. Then report it to Coca-Cola Consumer Care with the date code and the store.

Something floating in a sealed bottle? Bring it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to send The Coca-Cola Company next.

For a faulty or damaged Dasani bottle or case, the quickest refund is usually at the store where you bought it: take the receipt and, if you still have them, the bottles. Stores set their own rules for returning drinks, so ask at the customer service desk. Report the problem to Coca-Cola Consumer Care as well, with the date code and the store, and ask what The Coca-Cola Company can offer.

Refused a refund for a leaking case? Put it to us: we help you write the complaint in minutes, with the date codes, the receipt and the store in one place.

Nothing has been reported about Dasani here yet. Our research shows what typically goes wrong at bottled water brands: water that tastes or smells different from usual, a formula change buyers notice before they read about it, bottles that leak or arrive crushed in a case, broken seals or caps, and particles or cloudiness in a sealed bottle.

Noticed the different taste or a broken seal on your own case? Be the first to report it: your case becomes the record for the next Dasani buyer who notices the same thing.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Dasani through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Dasani can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.