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CVS Pharmacy complaint: Rude and unhelpful service

Open 113 views Pharmacy

Filed 6 Aug 2022 by Karen

I received texts that my prescription was ready to be picked up. I was out of town so waited until I returned. I received another text that the prescription would be held for 3 more days. I responded that I would pick it up in the option of 1 day according to the text.

Upon arrival, I was told it had now expired and I couldn’t pick it up. The pharmacist made me wait 10 minutes to speak to him while he worked on a computer. Not with another person. A computer. He then blamed me and told me there’s nothing that can be done and I should have had it moved to where I was on vacation. He made no attempt to resolve the issue and was very rude. I am beyond pissed at the Woods Chapel Pharmacist and will never visit any of your CvS again. I’m sure you don’t care bc you’re a giant company but that was absolutely ridiculous that no one informed me that the prescription was already expired. In fact, I kept getting updates that it was ready for pick up.

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