Currys complaint: Tv Returned
Filed 1 Jul 2021 by David
Called to have my Tv refunded as it was freezing and not working correctly. I was told as it was bought online and collected in store it had to be collected by DPD at my house and that it would take 5 days to resolve. I called back after the 5 days to be told it would be 10 days. I called back after the 10 to be told it hadnt arrived at the warehouse and it hadnt been scanned in so they escalated it to be checked. I was told i would get a refund within 24 hours of that as it was now 11 days. I called back after 24 hours to be hung up on and told there was nothing they could do. I was then told it was being processed manually and it would take 3-5 working days for my refund.
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