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Crypto.com complaint: Defi Wallet Withdrawal

Unresolved 12 views Crypto / DeFi / Blockchain
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Filed 6 Dec 2021 by Christopher

I sent thousands of USDC to my wallet after selling my cryptocurrency. After a few days i tried to send the usdc to my bank or to my coinbase account. Each time i tried, i received a default message that said and continue to say two things: (1)There is insufficient fund to send. (2) You do not have eth to cover the network fees. None of which is true because, as i stated earlier, i have thousands of USDC, I also transferred Eth from my coinbase account to the defi wallet to cover any network fees. It has been almost two weeks now and i have not been able to send my money out of this wallet. I have explained the situation to about 4 customer service representatives, but none of them has been able to resolve the issue. Some of them appeared well-intentioned but ill-equipped. The general situation is one of insensitivity to my frustration and the emotional and potential financial tolls that i am experiencing.

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2 comments

  1. CCMD

    I received a message from crypto.com representative about an hour after filing my complaint. Whether or not crypto .com took action because of the complaint remains a mystery. What, however, is no longer a mystery is the fate of my money as it was taken out of the defi wallet and sent to its intended destination. Hallelujah! Thanks to all involved in the effort.

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  2. CCMD

    I have been with Crypto.com for about a half a year. During that time, I have requested and received assistance from their customer service representatives, until the last two weeks. It is important to state that the first time I needed to transfer my asset (USDC) was the last two weeks when the customer service became abysmal. I do believe that those representatives are well-intentioned in their effort to help but are only being overworked, hence their deplorable response time.Crypto.com MUST do better vis a vis assistance with withdrawals, The ultimate goal of every investor is to take home some money, if that fails, all things fail.

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