Crunch Fitness complaint: Sterotyping behavior from staff members that I found both inappropriate and disheartening

Jamel Sims
10/08/2024

To Whom It May Concern:

I am writing to formally address a recent and upsetting experience I had at Crunch Fitness 7068 Farm to Market 1960 Rd E, Humble, TX 77346 on October 8, 2024. During my visit, my son and I encountered behavior from staff members that I found both inappropriate and disheartening.

Upon arriving with my son, who is 12 years old, I approached the front counter to sign him in. The employees, Meli, Carlian, Noah, and Kate, along with the manager on duty, Shane, inquired about my son’s age. When I responded that he is indeed 12, I was met with skeptical and accusatory looks from all of them, as though they did not believe me. This reaction made both my son and me feel uncomfortable and judged. I felt they were stereotyping him based on his appearance, as he is shorter than many children his age, giving him a youthful appearance.

As a member of Crunch Fitness, I expect a welcoming and professional environment from the staff, not one where my son is unfairly judged based on how he looks. I believe that no member or their family should experience stereotyping or discrimination of any kind while using your facilities.

I request that appropriate action be taken to ensure these employees—Meli, Carlian, Noah, Kate, and Shane—are reprimanded for their conduct. Additionally, I urge Crunch Fitness to reinforce training on customer service and sensitivity, to prevent similar situations in the future.

Thank you for your attention to this matter. I trust that this incident will be addressed to uphold the values of inclusivity and respect that Crunch Fitness strives to promote.

Sincerely,

Jamel Sims