Cracker Barrel complaint: Poor management

I ordered my food 2 weeks ago to be picked up at 4:15 on Thanksgiving Day. When I went to pick up the food on Thanksgiving Day I sat on the road in front of Cracker Barrel for 45 minutes before we moved even close to the restaurant because traffic was backed up out of Cracker Barrel to the main road. Then when I got into Cracker Barrel I still had to wait another 30 minutes because people were ordering food and I was told it had to be ordered ahead of time which mine was ordered and paid. By the time I got up to where somebody could bring my food out we got the end of the turkey because our food was tough cold and did not taste good at all. What was the point of ordering ahead if people were driving in there causing a traffic jam in ordering food that I had already ordered and getting it before me???. I will never order from Cracker Barrel again. I had two kids in car seats that waited that long so that’s why I ordered ahead of time. Ridiculous