Cracker Barrel complaint: Don’t Eat the Catfish

Sunday evening on March 20, 2022, at around 5 PM, my wife and I stopped by the Lebanon store. As usual, it was crowded but it did not
take too long to be seated. My wife ordered chicken tenders and I ordered
fried catfish fillets. It took over 40 minutes to wait on our food. The waitress sort of apologized and brought some biscuits and butter. When our food finally reached the table we began to eat. My wife’s tenders were cold and my catfish was not fully cooked. When the waitress brought the check she asked if I wanted a to-go box at which time I told her about the fish. She said I will not charge for your meal or bring you something else to eat. I was upset and said just leave the check as is and I will pay it. It is not often to get badly prepared food at your stores. But in this case it was just plain old aggravating. Regards