Cracker Barrel complaint: Cracker Barrel Owes Me $29.35

I live in Clay, Al and I am a longtime customer of Cracker Barrel. My first meal at a Cracker Barrel was in Chattanooga, Tn around 1981. I have had the pleasure for the last 40 years of eating countless meals at numerous CBs all over the southeast.
On Nov 4, 2021 I attempted twice to make an online CB carryout order for two meals but both attempts failed and I received error messages both times. Since that didn’t work I called in an order by phone and went to the Trussville, Al CB store, picked up the order and paid for it by credit card. There was a minor difference in the attempted online orders and the call-in order and after leaving the store I realized the order I picked up was actually one of the orders I attempted to make online instead of the one I called in. I called the store to let them know what had happened and I was told I could either keep the order I paid for or come back in and swap it for the order I called in. Rather than drive back in I chose to keep the order I picked up and I was told they had had other cases of online orders that appeared to fail but actually made it through the system. I was told I would not be charged for both orders. Unfortunately, I was charged for both orders so I went in to the store a few days later and was very politely told I should give it a few more days and the additional order would drop from my credit card account. It didn’t drop from my account and some days later I went back to the store and spoke with the Retail Manager who checked with the Restaurant Manager but he was too busy to talk with me. The Retail Manager took all my personal information and info about the orders in question. The Retail Manager told me the Restaurant Manager would look into the problem and call me if he had any questions. That was several weeks ago and I still have not heard from the Restaurant Manager nor has the additional charge dropped from my credit card account. The two charges are dated Nov 5, 2021 on Master Card ending in 9629. The charge I paid for in store was for $30.03 and the additional charge that was charged to my account was for $29.35. I am asking you to please either mail me a check for $29.35 or send me a CB gift card for that amount. I appreciate your help with this matter.
Sincerely,
Robert W. B.