Cracker Barrel complaint: Bad Service By Server- Racheal Associate Mgr Rocelle

My wife and I frequently dine at this location we’ve never had rude treatment at anytime except today by a server who was rude and upset due to me questioning why it was taking more than a hour to get our meals. We had arrived to our seats by 12:05P, and once we saw it was 12:50P,I then asked the question to both emp’s. Rachael immediately went and got the assoc mgr Rochelle and I asked her was there a reason for such a long delay? I informed her my wife and I dine at this location all the time and we were even here on 9522, Labor day with more people present and it didn’t take this long. I said respectfully I’d think you could comp 1 meal especially since we had to be somewhere by 2P. Her attitude was if I do that for you I’ll have to do that for everyone. There were people who sat down in our area that came 15mins after us who had all received their meal.I’m a professional emp I didn’t want my total meal free I just felt something should have been to our satisfactions since she said there were plenty of people in the kitchen working. She never stated there wasn’t enough emp’s at work today as the Gen mgr did who came out and spoke to us. I was quite satisfied with what she stated to us and she offered to take off for the drinks we ordered and give my wife another potatoe casserole since hers came to the table not warm. Shortly after taking with Gm the server Rachel brought the bill and I noticed a discrepency on it by the menu prices. She got louder and I said maa’m you are very loud in my ear she said I talk loud and I’m not dealing with this I will get a mgr. The assoc mgr comes out and said sir we’ll just take care of the total bill.that isn’t what I wanted as I told the assoc mgr I have a great relationship with mgr Jamie who knows us from coming there often. This was a terrible experience today.