Coinbase complaint: Both my coinbase and coinbase pro account was hacked

Dear SirMadam:

I got an email on June 30,2021 at 9:50pm from Coinbase saying someone remotely access to my account from a new device a new location with IP Address : 107.172.241.108, soon after that they disabled my account but yet they let that hacker made all transactions on the same night all night long through my both Coinbase Coinbase Pro account, that hacker even overdrawn $36,408 from my Chase Bank Account link to both Coinbase Coinbase Pro account.

Since then I been emailing them everyday waiting for respond anxiously, but I haven’t received a single email response or anything. Instead of responding my email or recovering my funds they rather sending me email that they’re still trying to get those lost funds from my bank linked to my Coinbase account all those stolen money I had lost.

How even that make any sense! They knew that someone from an unknown IP Address accessed to both my Coinbase Coinbase Pro account but in the meantime they disabled my account from me the real account holder but not from the hacker, how’s that make any sense at all!
How can someone make transactions all night long if Coinbase disabled the account, what kind of joke is this? They disabled my account from me not from that hacker, what kind of stupid system does that.

Not that I lost all my coins from Coinbase accounts on top of that they wiped out my bank account link to it.