Complaint: Won but froze and didn’t pay out

on 09 November 2019 about Coin Master in category Gaming

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My complaint:

On 9-11-19 at about 7:55 am I had my bet on 100x and the pigs came in I won from Eva 49,800,000 times 100 this said I won 4.9 billion but the cane froze and didn’t give me the coins or keys need for that game pls are you able to help correct this for me thank you for your time
James

Desired solution:

Would be nice to get coins and keys added pls

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