Coin Master complaint: Unauthorised purchase

Name: Unauthorised purchase
Item: Coin Master
Rating: 1
Author: michelle

Open 7 Sep 2020 196 views Gaming

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Filed 7 Sep 2020 by michelle

hi i would like you to look in to me having a refund for all coin master purchases as it was not me and I never authorised it
My young son has mounted me a big bill up with coin master and other games , I have spoken to Google play and my phone company we have put block and parent control in place so he carnt do this agen

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Case details

Status: Open
Company: Coin Master
Filed: 7 Sep 2020
Rating: 1/5
Desired resolution: look in to giveing me a refund because I never authorised any of the purchases, I am a single mum and carnt afford any of this
Problem: Child made purchases without authorization
About: in-game purchases

Progress

Filed
Company notified
Company replied
Resolved

7 Sep 2020 Complaint filed and published
7 Sep 2020 Message from Bizzy: we notified Coin Master about this complaint.

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