Coin Master complaint: Took money from my debit card

Name: Took money from my debit card
Item: Coin Master
Rating: 3
Author: Katherine

Open 27 Sep 2020 105 views Gaming

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Filed 27 Sep 2020 by Katherine

Will my grandchildren stay with me since their parents have lost their wages due to the covid-19 and they like to play on my phone there are three and five years old but somehow they have connected my card to a app coin master and it has been taking money from it for two months now and I need my money back I barely can even cover my bills right now and I don’t need this BS

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Case details

Status: Open
Company: Coin Master
Filed: 27 Sep 2020
Rating: 3/5
Desired resolution: They should give me back my money I apologize that that happened with my grandchildren they're three and five years old but you should understand and refund me my money and it should have some type of like insurance or something to your company that covers whatever you think you're might be out over a damn game I don't play video games like that I let them play on my phone but they won't no more
Problem: Children's in-app purchases charged to a debit card
About: in-app purchases
Dealing with it for: 60 days

Progress

Filed
Company notified
Company replied
Resolved

27 Sep 2020 Complaint filed and published
27 Sep 2020 Message from Bizzy: we notified Coin Master about this complaint.

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