Coin Master complaint: Technical

3 year player..and make regular in app purchases..here is my ongoing issue: the game glitches on a regular basis when i receive a raid or an attack. The game works fine when its giving you shields over and over and works fine when im getting raided or attacked..moreover when i begin to reach a goal on a tournament or promotional game ( to win spins or other prizes) i get a loss of connection or a something went wrong and my game freezes just long enough for the event to be over or my coins or spins are gone..never once have theseglitches been in my favor ..and as i said they only happen when you are due what you have won or achieved and mainly seem to happen when youve spent your hard earned money on a game you love to play. Last night i contacted support after several attempts to resolve and detail my issues in this case about 3030 spins total.. didnt even say anything about the 5 billion coins that vanished..i only got the same automated reply..and i know that they can review the data and see what has happened..let alone the fact that a supposedly valued paying 3 year customer told them in great detail what had happened i got an email this morning basically calling me a liar. Note ..my fiance had the same issue an the same time at 2600 spins and bought a 4.99 promo deal when we sat down to play..he would not contact support because of the way they treated him and never resolves the issue ..waist of time several emails that never satisfy them ..its no different than stealing.. Then have the nerve to act like you are not telling the truth ..this is either a company wide scam or some kind of hustle..this company is worth billions..we spend at times $ 40 or more a week..maybe the ceo should investigate this