Coin Master complaint: System crashed during big win

Name: System crashed during big win
Item: Coin Master
Rating: 1
Author: Alexandra

Open 21 Nov 2020 162 views Gaming

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Filed 21 Nov 2020 by Alexandra

I had one 2 billion coins and was supposed to complete my village. And if I completed my village in 2 hours I would get 300 million coins, 90 spins. Right when I was about to complete my village the system crashed and I am not able to get back in. I am going to probably lose my 2 billion coins and not receive my bonus. My internet works for all my other apps except for this one

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Case details

Status: Open
Company: Coin Master
Filed: 21 Nov 2020
Rating: 1/5
Desired resolution: If I lose my 2 billion due to attacks, I should receive those coins and the bonus that I earned
Problem: Game crashed before village bonus completed
About: mobile game

Progress

Filed
Company notified
Company replied
Resolved

21 Nov 2020 Complaint filed and published
21 Nov 2020 Message from Bizzy: we notified Coin Master about this complaint.

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