Coin Master complaint: Scammed

On the 13th December 2019 I paid for 2 help actions for £15.99 each and received 3200 spins, when I played I got no attacks, no raids and no shields, when I complained about it I recieved this answer

As the purchases were already made and delivered we are, unfortunately, unable to refund them at this stage. However, you may still be able to get a refund from your application platform.
You can reach them through the following links:
Google Play iTunes and facebook.

But as you may already know it is impossible to get a refund from google play, which is who I paid. If I would have known that I may not get anything when purchasing the help I would have NEVER had brought it. This is a scam. I paid for help and got nothing and then told to get a refund from a Google play which is impossible. They rar obviously scamming people by letting them think that they can get extra help by purchasing the help and not giving it to them by altering the RNG.
I am happy to send the email conversation if you need it.