Filed 25 Jan 2020 by [email protected]
Coin master or who it may concern. I have been playing your game for over 11 months and have had trouble in the past with it but tonight definitely takes the cake. I have never gone to the extreme like I am about to do if you guys do not make this right and take action immediately . I play every day and tonight when I got home from work tonight I begin my game with coin master as usual. I was 300 lightning bolts away from 1500 spins. I spent all my spins which were 50 of them and got even closer to my 1500 spins. I then bought the Christmas pack for $5.99. I used all my spins from the Christmas pack and did not achieve a attack or 3 lightning bolts with my 250 spins. I then purchased the get the greens for $4.99 and once again not attacks or bolts with those spins as well. At this point I bought the $2.99 fiesta pack for 150 spins and STILL no lightning bolts but a few attacks which brought me even closer to my 1500 spin rewards. As I’m using my spins I received many raids to be exact over 3,000,000,000 worth’s of stacks as I was betting at 40 or more trying to get my reward. The raids that I had with all those coins was never given to me. If I was given the coins that I won I would have been able to complete and finish multiple villages as well as new cards with the chest I could have bought with all of the coins I should have been rewarded. By the time I got so angry and lost all respect for the game that I have loved playing and looked forward to everyday. In all of 20 minutes I spent over $30 dollars of real money buying all 4 of the get the greenie available purchases which was $13 out of my bank account as well as twice purchasing the fiesta package for 6$ and the Christmas special twice for $12 from my bank account and a couple that I’m forgetting due to me being so angry and trying to achieve the 1500 spins all together adding up to a total of about $30 dollars of my real money. Once I purchased all I could I finally got enough lightning bolts and was so excited to finally get my 1500 spins. What do u know I was not given one damn spin. So in conclusion I lost 30$ of my real money out of my account and over 3,000,000,000 coins that I could have gotten a lot further in this stealing let down of a game. I have bought over 200 chest with no new cards ever when I play. I am to the point of no return to play coin master anymore. I will not be contacting all of my 4500 friends on fb, Instagram and Twitter to let them know what kind of game this really is because I want to give you guys the time to make this right by giving me an abundance of spins and coins that I should’ve received in the first place. You guys are making this game become a let down to loyal customers. If moon active is not willing to fix the outrageous issues I have had tonight I will be deleting my app all together. I have written moon active before and all I get is the same old story of we r working on all the problems with the game. I don’t want or expect that. I expect to receive what I earned as well as many gold cards that am in need of and should have received. I would hope there will be a conclusion to my problem within a timely manner. I am giving your company the chance to make this right and show u care about you players. Look forward to hearing from u soon. Thank you
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