Coin Master complaint: Refund Request

Name: Refund Request
Item: Coin Master
Rating: 1
Author: maddy

Open 25 May 2020 215 views Gaming

Filed 25 May 2020 by maddy

My 8 year old daughter managed to charge $862 to my credit card, even though I had biometric authentication on.

I contacted the company, as soon as it happened back in early April and I have yet to hear back from them.

How irresponsible that a company had packages targeted at kids for $139.

I requested a refund or even a partial refund…as mentioned, never heard back.

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Case details

Status: Open
Company: Coin Master
Filed: 25 May 2020
Rating: 1/5
Desired resolution: In good faith, they should give at minimum a refund for most of it.
Problem: Child charged in-game purchases, refund request unanswered
About: in-game purchases
At stake: $862

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