Coin Master complaint: Refund

Name: Refund
Item: Coin Master
Rating: 1
Author: Joanne

Open 28 Sep 2020 138 views Gaming

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Filed 28 Sep 2020 by Joanne

My 3 Yr old daughter purchased 3k spins for 39.99 by accident. I have emailed looking for the refund as I can no longer play the game until they take the 3k spins of my account. This happened last week.

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Case details

Status: Open
Company: Coin Master
Filed: 28 Sep 2020
Rating: 1/5
Desired resolution: Respond to my numerous emails and refund as quickly as possible as I cannot afford to pay the 39.99 which has been billed to my monthly phone contract due tomorrow
Problem: Child bought spins by accident, refund not given
About: in-game spins
Dealing with it for: 7 days

Progress

Filed
Company notified
Company replied
Resolved

28 Sep 2020 Complaint filed and published
28 Sep 2020 Message from Bizzy: we notified Coin Master about this complaint.

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