Coin Master complaint: Purchase

Name: Purchase
Item: Coin Master
Rating: 1
Author: Jim Severin elm

Open 31 May 2020 258 views Gaming

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Filed 31 May 2020 by Jim Severin elm

I have used around 2000 dollars on coin master,
And the 31may I purchase 2 times 209dkr around 40dollar at time for 2065 spins, and each time I only received 1500 spins, I have tried this earlier, and wrote them, and the never returned my message, this time it ruined my game, and chances to advancing in the game, so am very frustrated about this.

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Case details

Status: Open
Company: Coin Master
Filed: 31 May 2020
Rating: 1/5
Desired resolution: Be better to customer service, and compensation for this inconvenience
Problem: Fewer spins delivered than purchased
About: in-app spins purchase
At stake: 209 DKK

Progress

Filed
Company notified
Company replied
Resolved

31 May 2020 Complaint filed and published
31 May 2020 Message from Bizzy: we notified Coin Master about this complaint.

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