Coin Master complaint: Problem solving

I wrote several times to CM Support Team about my connection lost problem on CM, after 4 days passed still got any solution
Jul 6, 2020 0931am wrote
– Is possible to update the status about the corrective action on when will be ready for me to access my Coin Master game, I am worry about my village will be destroyed and all coins been stolen by differ players. I am more than happy if you need any info from me and appreciate if your team can fix the problem ASAP

Jul 6, 2020, 03:47am wrote
– I need your help that I can’t retrieve my coin master game from iPhone since last evening, the screen showing Connection Lost I did deleted and reinstalled the game and reboot several times but not success.

During last2 days I spent US$40 to buy spins try to get the 3200 spin from last event, due to this, I lost it(almost reach the target), and lots players kept attack me, pls put me to game ASAP, thx