Complaint: No reward

on 02 September 2020 about Coin Master in category Gaming

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My complaint:

They are very arrogant. Yet again they have denied that the game froze yesterday. This is not first time they have refused errors on their website. I sent them 3 screenshots to prove my issue which they clearly could see the freeze. I asked 3 times for head office contact details and have completely ignored my request

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Justified complaint?

Suggested solution:

Admit their error and give me what I earned in game

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