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Coin Master complaint: No help from coinmaster

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Filed 6 Dec 2019 by Anjela

For over a week ppl have been playing different events ,I cant get any refuses to download them ! Contacted coinmaster with screenshots only to be told on day 3 I wont get help any faster but the total opposite!! What a cheek!! Anyway recieved email asking again what’s wrong and to send screenshots after been told to stop! I did now I’m still waiting on the game to be fixed and sent them a reminder of how it is today !they are cheeky and not nice ,yet quick enough to take your money,I tried to get a refund from google play and they wouldnt ,should go to trading standards that’s theft once taken the money for spins they took the games to play them ,not what I would expect from a consumer !! Not very happy and ready to delete altogether !

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3 comments

  1. Anjela

    Thank you robin ,I'm not on Twitter but tweet away ,by looking at others this is an ongoing problem,if had spins stolen before ,but cm always saying they are busy with next event and get back to you ,which they dont,my point here is why keep going on with events when clearly they are doing something wrong! Sort out the broken event before opening a new one makes much more sense ,I think it's a money thing ,but I will delete first before I restart from scratch it's all good to start till it all goes wrong and its downhill from there !!

    Reply

  2. Anjela

    The settings for this game have changed on your phonetabletlaptop hence why cm cant fix the problem, its attached to the new update ,before you could play using only wifi now it needs both on and there is a toggle button on settings in connections that need to be put on I can share by screenshot how I trouble shot through youtube and the gamers themselves,this is something cm should know to get you to now check but dont ,i think all those with these problems should be rewarded with spins as this is a game setting and not a setting us ourselves changed!!! Iv just had to rebuild a whole village no thanks to cm or their so called technical support, I myself did this I deserve to do their technical work for them,that over a week since I played and uts ridiculous that you get no help no support and certainly no replys from cm they just ignore you 1 I should never have been told the more I contact me you the less help I get!!!, I take from this cm saying we are happy to take your money with ,nothing in return,dont pester us we cant be annoyed trying to sort it out ,or bugger off I'm having my break! How dare anyone speak to me like this and yes I screenshot this reply and forwarded it to the uk gaming society and Google play so they know who and what is working for them,and how kindly they treat their customers, coinmaster I deserve the 3,000 spins lost 2 months ago the 800 spins taken 3 weeks ago to be replaced and like a dig with a bone I will fight this to the end,far too many spins disappearing from a lot of ppls accounts I have posted and asked all who list spins contacted cm with reciept of nothing ,its not on !!! How do I post screenshots on here to show others what to look for??

    Reply

  3. Anjela

    These responses are by myself the complainant not cm themselves dont know why is sats cm no one will hear from them ever !!

    Reply

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