Coin Master complaint: Missing rewards

Name: Missing rewards
Item: Coin Master
Rating: 1
Author: Teodor

Open 14 Nov 2020 249 views Gaming

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Filed 14 Nov 2020 by Teodor

Hi.
I was playing viking quest I get to the chest with golden card and didn’t get the card.
I played about un hour to get this card and when I won didn’t get the card.
Is not the first time I didn’t receive my reward.
This is the picture when the screen stuck and I don’t receive the card.

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Case details

Status: Open
Company: Coin Master
Filed: 14 Nov 2020
Rating: 1/5
Desired resolution: They have to give me back the golden card and the most important fix this game. Like I said, it's not the first or the second time!!!
Problem: Golden card reward not received
About: game reward

Progress

Filed
Company notified
Company replied
Resolved

14 Nov 2020 Complaint filed and published
14 Nov 2020 Message from Bizzy: we notified Coin Master about this complaint.

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