Coin Master complaint: Loss of connection

Name: Loss of connection
Item: Coin Master
Rating: 1
Author: AlyssaKristine

Open 29 May 2020 218 views Gaming

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Filed 29 May 2020 by AlyssaKristine

Every time I spin and get a raid or an attack, it tells me that I’ve lost connection, and I have to close the game and go back in. This also means I’m not getting my attack points for the event, and I’m wasting spins.

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Case details

Status: Open
Company: Coin Master
Filed: 29 May 2020
Rating: 1/5
Desired resolution: I would like to either receive my spins back (I was betting 10x), or receive my attack points for the event, as well as fixing the issue. I can spin and get other rewards. It only happens when I roll an attack or a raid.
Problem: Attacks and raids trigger lost connection, wasting spins
About: mobile game

Progress

Filed
Company notified
Company replied
Resolved

29 May 2020 Complaint filed and published
29 May 2020 Message from Bizzy: we notified Coin Master about this complaint.

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