Coin Master complaint: Joker tournament 29 Feb 2020

Name: Joker tournament 29 Feb 2020
Item: Coin Master
Rating: 1
Author: Jon F

Open 2 Mar 2020 400 views Gaming

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Filed 2 Mar 2020 by Jon F

Dear coin master,
On the 29th of February 2020 I won the joker tournament.
When receiving my prize it did not give me the joker.
I used tens of thousands of spins to win this tournament as I really needed the joker. To not receive the joker it was very dissapointing.

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Case details

Status: Open
Company: Coin Master
Filed: 2 Mar 2020
Rating: 1/5
Desired resolution: Please credit my account with the joker
Problem: Tournament prize card not received after winning
About: in-game tournament prize

Progress

Filed
Company notified
Company replied
Resolved

2 Mar 2020 Complaint filed and published
2 Mar 2020 Message from Bizzy: we notified Coin Master about this complaint.

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