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Coin Master complaint: Golden card never received and chests with no extra cards

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Filed 24 Oct 2020 by Pam

1- I won the golden card today I think it was during the boom box hero tournament ( the sushi card) but it is not showing on my card collection.
2- a couple weeks ago I bought some magic chests, with the extra 50% more cards, about 4-5 not remember exactly and did not receive the extra cards, unfortunately I just have the screen shot of 2 of them, but can this be solved at least for this 2?

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