Coin Master complaint: Didn’t receive all what I paid for

I recently purchased looly pack version 1.7 for £ 94.99 but I only received 1 set of rewards instead of 3 set of rewards. What happens is you pay for the first set of rewards then once you collect the rewards it then opens another set of rewards which is locked until you take the paid rewards first , theses are locked by little padlock until you take the paid reward first the next set of rewards are then free until you come to another pay wall.

When I purchased v1.7 the rewards consisted of :-

First line ( paid ) 35k spins blue chest joker chest £94.99

Second line ( free ) 30k spins Red chest crown chest

Third line ( free ) 30k spins blue chest pink chest

I only received the first set of rewards ( first line ) which was fine but the free rewards ( second and third line ) didn’t unlock.

I have complained to coin master and they asked for proof of purchase that I paid for looly pack v1.7 which I uploaded and they even told me what I received in the first line,but they won’t give me the rest of the rewards as they saying I need to buy the next pack to claim the free rewards but there was not another pack to purchase only the last pack which was version 1.7, they next answer was that when I paid for the pack v1.7 it only contained 1 line of rewards where version 1.6 which was the pack before v1.7 contained paid first line £94.99 then 2 lines of free rewards which I collected with no trouble, so for them to say that the next pack was the same price but recive 60% less rewards is mind boggling as if anybody would buy that ! I also told them this and they just keep saying you need to buy the pack then it would progress to the free rewards,but I did by that pack as it clearly states its version 1.7 but didn’t receive the free rewards that came with that pack…….