Complaint: Did not receive gold scarab card

on 20 January 2021 about Coin Master in category Gaming

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My complaint:

I was playing Thunderball tournament and come first but I didn’t get my gold scarab card which was top prize in tournament as the game crashed when I reloaded game it still didn’t come up

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Suggested solution:

I would like my card please I have been trying to get it 4 months now and as I came first on tournament I don't understand why it was not given to me

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