Coin Master complaint: Connection fail

Name: Connection fail
Item: Coin Master
Rating: 1
Author: Kayley

Open 4 Sep 2020 174 views Gaming

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Filed 4 Sep 2020 by Kayley

Every time I try and play the connection cuts out on raids and attacks and I end up losing spins and money by having to reload every time. I am constantly missing out on rewards due to this. I havnt screenshot them all but most of them.

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Case details

Status: Open
Company: Coin Master
Filed: 4 Sep 2020
Rating: 1/5
Desired resolution: I would like my spins reinbursed for what I lost due to the connection failure. I have had to reinstall this game several times and even with the update it still hasn’t resolved this!
Problem: Connection failures during play lose spins and rewards
About: mobile game

Progress

Filed
Company notified
Company replied
Resolved

4 Sep 2020 Complaint filed and published
4 Sep 2020 Message from Bizzy: we notified Coin Master about this complaint.

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