Filed 11 Mar 2021 by Laura
I have had to contact the company multiple times threw the game and every single time it’s always the same response we could not find your issue . Even twice here recently I sent them proof of a problem and with both they claimed they could not find the problem but once I argued with them and threatened to warn everyone of what this office does they had a different representative suddenly find the issues I was complaining about. One of these 2 times they actually cost me a 5500 spin prize that I would of received if they would of fixed my issue the first time instead of making me have to argue with them about it. They refused to give me the prize they caused me to lose. I have records from the past 2 years showing many issues they have not even bothered to respond to. . I have had thousands of spins disappear off my board and since the first time I started playing the betting feature has been an issue. On both my games I have used the x10 or times 20 feature in order to get higher points but at least a couple times a day just when I get the attack board or whatever the game is asking for at the time it drops down to x1 ripping me off all the points I was supposed to get. I have repeatedly reported this issue and they have only makde really bad excuses for it or they just flat up ignore the issue. I’ve asked many times to speak to someone at this company and they will not even respond to my request. The only place who is regulating these games is Google and they do not seem to care about all the cheating that goes on. Players need to start pushing for better regulations with these games.
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